A message to our tax clients regarding COVID-19

March 25, 2020

Farm Credit East is committed to providing you with the tax expertise and personal service that you have come to expect. If your taxes are not yet complete, we want to assure you that our tax staff is still hard at work. At the same time, the health and safety of our staff and customers is our top priority. Here’s some insight into a few of our processes that have changed.

The majority of our staff are now working remotely to limit the potential to spread the virus. Farm Credit East converted to a “paperless” tax process last year and we use cloud-based software for tax preparation, so our tax staff can work wherever they have an internet connection.

Farm Credit East offices are staffed by a small number of employees and are closed to all other visitors. If you want to drop off information at the office, you will be asked to leave it in a designated area. Give us a call if you have confidential information so that we retrieve it promptly. If you have access to a scanner, a better option is to scan your information and send it by secure email to your preparer. The email address for our employees follows this rule: firstname.lastname@farmcrediteast.com.

We have asked our staff to conduct all customer meetings by phone or online until further notice. We would be happy to schedule virtual meetings so you can have a “face-to-face” meeting with your tax preparer.

Please consider taking electronic delivery of your tax return. We are happy to send your return and source documents by secure email. This provides you with a PDF of your return that’s easier to store and allows you to print a copy whenever its needed. Please confirm your email address with your local office.

The April 15 deadline for filing federal income tax returns has been postponed to July 15. For information on other Northeast states that may follow suit, please refer to Tax TalksFarm Credit East’s for the latest information.

We know that these are uncertain times, but we will get through this together.