Frequently Asked Questions
Experiencing issues setting up or accessing your Farm Credit East secure messaging account? View frequently asked question below.
Still having trouble? Give us a call at (860) 776-0315
If you are a customer logging in to access your account information, including online banking, click here to login to Farm Credit Connect.
The multifactor authentication (MFA) security code is required to ensure that only legitimate, authorized individuals have access to the personally identifiable information (PII) that is potentially available in your account. Hackers would love to get their hands on this PII. We realize that some may find the security code to be an inconvenience, but it is our position that it's better to have the minor inconvenience of entering the security code versus the major inconvenience and cost of a stolen identity!
Yes! You can register a phone number for either text or voice. MFA by text requires that the security code be sent to a cell phone. However, MFA by voice means that a phone call will be placed to the phone number specified (which could be a cell phone or landline). Upon answering the phone, you'll verbally be told the security code to enter in your computer.
Technolgy, Security and Privacy
Farm Credit East’s most important concern is the protection and reliability of customer data. Our servers are protected by high-end firewall systems, and scans are performed regularly to ensure that any vulnerabilities are quickly found and patched. Application penetration tests are performed annually by an independent third party. All services have quick failover points and redundant hardware, with backups performed daily.
Access to systems is restricted to specific individuals who have a need-to-know such information and who are bound by confidentiality obligations. Access is monitored and audited for compliance.
Farm Credit East uses Transport Layer Security (TLS) encryption (also known as HTTPS) for all transmitted data. Our services are hosted by trusted data centers that are independently audited to ensure customer data safety and privacy.
The following describes the browser requirements for FarmCreditEast.com, including online banking.
Current versions of the following browsers are required:
- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Safari (latest version)
- Microsoft Edge (latest version)
If a user is having issues with pages loading properly or features not working as expected, they might need to download or upgrade to the latest versions of one of the browsers listed above in order to fully utilize these online tools. To determine what type of browser in use, visit www.whatsmybrowser.org. This will give you details about the device you are using, the browser and version, as well as your operating system.
NOTE: Browsers are constantly changing, and most will be set to auto update to keep them current. It is quite possible, on occasion, for a browser manufacturer to introduce changes to their product that will impact Farm Credit East's online tools.
FarmCreditEast.com functionality, including online banking, has been tested on the following devices.
- Apple iPhone 7 or greater (with latest Safari)
- Samsung Galaxy 10 or greater (with current browser)
- Apple iPad (version x)
If you continue to run into trouble, we recommend you access Farm Credit East's online tools from a desktop device using one of the supported browsers mentioned above.
Forgot Your Online ID or Password?
If you can’t remember your online ID, please visit our Forgot Online ID page and enter your email address. Once verified, your account information will be sent to your email.
If you forgot your password, visit our Forgot Password page and enter your online ID. Once verified, you'll be prompted to reset your password.
For additional technical help, you may also call us at (860) 776-0315