Industry Support

Customer Assistance Program

As a customer-owned cooperative, Farm Credit East is committed to providing the services and resources that our members need. That is why we are now offering a customer assistance program at no cost to you.

Farm Credit East customers and family members may access the assistance/counseling services of ESI Group by calling 800-252-4555 or visiting All you need to indicate to use this complimentary service is that you are a Farm Credit East customer. 

Customer Assistance Program Services

Farm Credit East is committed to the wellness of our customers, and wellness can come in many forms – from personal health to family and relationships, working through financial and legal obligations, or work/career growth and development. Click here to view the many life situations for which ESI can provide assistance. 

Farm Credit East has contracted with ESI to provide these services and resources for our customers, free of charge. ESI offers 24/7 counseling services and one-on-one coaching; thousands of resources from online videos to training and personal assistance; human resource assistance, including training resources; tools for tough times; and much more. They offer this broad range of services to assist with many life events and challenges.

Using the Online Tools:

This customer offering is the first of its kind for ESI, as they specialize in an Employee Assistance Program (EAP), so if you participate online, you will see many references to ‘Employee Assistance.’ Click here for instructions on how to setup online access. 

This program is completely voluntary. Farm Credit East does not provide any customer information, nor are we notified of customer participation. Any inquiries, discussions, recommendations or actions are strictly between the customer and ESI.