Products & Services

Farm Credit East Tax Client Satisfaction Survey

In 2016, a survey was sent to approximately 8,000 Farm Credit East tax clients. The survey could be completed online or by mail, and were accepted through summer 2016. This survey received a 25% response rate. Farm Credit East is please to present a snapshot of the survey findings:

  • 50% individual returns
  • 44% partnership returns
  • 6% corporation returns
  • 95% of clients surveyed were contacted in regard to tax planning services
  • 94% of clients who wanted tax planning received the service
  • 83% of respondents indicated the tax return submission process was easy
  • 70% of clients indicated their tax return was completed in less than two weeks
  • Expectations were met or exceeded by 98% of respondents   
  • 13.5% of those surveyed were at-Farm Credit East records customers, with an additional 39% utilizing CenterPoint or other software for processing   
  • 92% of participants valued Farm Credit East tax preparation services
  • 99% of clients would recommend Farm Credit East tax service to a friend   
  • 30% of respondents have been with Farm Credit East for less than 10 years

 Based on these results, the following area of opportunity was identified:

  • Easier electronic data submission

Call today to find out how Farm Credit East can help you with tax planning and preparation.

 

  • Learn more about Farm Credit East's tax services from financial services leader Joe Baldwin.

     
  • Tax Preparation

    Let Farm Credit East work with the IRS while you operate your agribusiness. Our experts will file your state and federal taxes and make sure you get every deduction you are entitled to keep money in your pocket!

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  • Tax Planning

    Keep money in your pocket with the help of Farm Credit East’s tax planning services. Our experts know the tax laws that affect your business and can analyze your year-to-date activities while offering you cost saving advice.

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