Products & Services

Security and Privacy

How we keep your information confidential

We hold your financial and personal information in strict confidence. In fact, some say we are overly cautious. And that's fine with us. After all, we are protecting your privacy.

Our employees must comply with federal regulations that prohibit unauthorized use of your information. We do not sell your information to third parties. And, unless required by law, we do not provide your information to anyone (including your accountant or attorney) without your authorization.

How we protect your privacy in Online Banking

We take many precautions to protect your privacy when you do business with us through Online Banking.

Browser encryption

To access your account, you must use an Internet browser that utilizes 128-bit encryption technology, which is an industry standard for secure area browsing of sensitive information. If you have questions, please contact us at 877-864-0958 or send us an e-mail to farmcrediteast@accountlist.com.

Enrollment

Access to your account through Online Banking requires a thorough enrollment process to assure that you alone receive information about your account. After you submit your completed enrollment form to us electronically, it will be reviewed, and once approved, a temporary password will be emailed to you. This written notice includes a one-time authentication code that you will need to use the first time you sign onto your account. This enrollment process helps assure your privacy.

Password

We've made our password selection and verification parameters stringent to reduce the potential for security breaches. You will need to select a password that meets the following criteria:

8 character minimum
One character must be a letter
One character must be a number
One character must be upper-case
One character must be lower-case
Do not use your username or your first or last name.

These criteria may make remembering a password more difficult, but they also make unauthorized access to your account far more difficult as well. Passwords are encrypted on our system and are not accessible to Farm Credit East employees. No one connected with this web site or Farm Credit East will ever ask you for your password. If you receive such a request, please report it to us immediately by secure messaging.

Of course, you must protect the confidentiality of your password. Do not give it to others, and do not keep it in a place where others may have access to it. If you suspect that your password is lost or stolen, or that someone made an unauthorized transaction on your account, please notify us at once. You should also change your password immediately, and you can do this online. In fact, it's a good security practice to change your password a few times a year, even if you have no reason to think it was compromised.

Review

Once your account is active in Online Banking, you can access account information and initiate transactions. A Farm Credit East representative reviews and verifies every transaction before it is actually completed. This step helps prevent unauthorized activity in your account.

Software safeguards

A "timeout" feature shuts down access to your account to keep others from viewing your data after you leave your computer. The timeout feature can be customized to your preference up to 30 minutes.

Login protection

To thwart would-be hackers, a customer's account will be inaccessible after five unsuccessful sign-on attempts. Call us at 877-864-0958 to reactivate your account. All activities are electronically logged, so both you and Farm Credit East can review them in case of any suspicious activity.

Firewall

The only way to access Farm Credit East customer account information is through the secured section of our web site, which is protected by a "firewall." A firewall is part of our security system that helps prevent hackers or other unauthorized people from breaking into our computer systems.

How you can help

  • Keep your password confidential and safe. Consider changing it periodically for added protection.
  • Sign off of your account before walking away from your computer or before visiting other Internet sites.
  • Clear your computer cache when exiting your account. (See the Sign Off page for clearing instructions.)
  • Report to us immediately: a lost or stolen password; or any suspicious or unauthorized transactions, including a request for your password that appears to come from Farm Credit East.

Additional Information

You can find other important Online Banking details, including information regarding Farm Credit East's limited liability, in our Online Banking Agreement. Please be sure to read the Agreement when you enroll in Online Banking.

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